HubSpot integration

Before you start

• An AtomicX account. The free plan works; add AI when you're ready.
• Pages hosted on HubSpot (website pages, landing pages or blog).
• The Website settings permission. Super Admins have it.

1. Copy your snippet from AtomicX

1. Sign in to AtomicX and go to Insights › Widget generator.
2. Under 1. Select Configuration, choose the chat you want on this site.
3. Pick 2. Display Mode (Floating corner bubble or Full Page), 3. Button Position and 4. Widget Theme. The Live Preview shows the result.
4. Under 5. Integration Method, choose Auto-Initialize. It's one snippet that starts the chat when the page loads.
5. Under 6. Generated Code, click Copy.

2. Add it to HubSpot

1. Click the settings icon in HubSpot's top navigation.
2. In the left sidebar, go to Content › Pages.
3. In the domain dropdown, choose Default settings for all domains, or pick one domain.
4. Paste your AtomicX snippet into Site footer HTML.
5. Click Save.

Check a website page, a landing page and a blog post in a private window. If you don't see the chat right away, hard-refresh.

3. Check it works

1. Open your site in a private or incognito window, so you're not seeing a cached or logged-in version.
2. Look for the chat button in the corner you picked.
3. Ask it a question you know the answer to. Then check the conversation appears in Conversations in your AtomicX dashboard.

Good to know

• If a domain overrides the default settings, code saved under Default settings won't reach it. Add the snippet to that domain too.
• Domain-level code runs on all HubSpot content on that domain, including quotes.
• Already using HubSpot chat? Turn it off on those pages so visitors see one chat, not two.
• Custom-coded templates must include HubSpot's standard header and footer includes, or the code won't render.

Update or remove it

Go to Settings › Content › Pages, select the same domain (and any domain that overrides it), remove the snippet, and save.

If something isn't right

• No chat button? Clear your site's cache, check you published or saved, and try a private window with ad blockers off.
• Two chat buttons? The snippet is installed twice, for example in your site and in Google Tag Manager. Keep one.
• Still stuck? Contact us and tell us your platform and site address.

Official HubSpot documentation: HubSpot: Use code snippets with HubSpot content