Before you start
- An AtomicX account. The free plan works; add AI when you're ready.
- Elementor Pro on a plan that includes Custom Code. It's not on the Essential plan.
- Administrator access to WordPress. No Elementor Pro? Follow the WordPress guide instead.
1. Copy your snippet from AtomicX
- Sign in to AtomicX and go to Insights › Widget generator.
- Under 1. Select Configuration, choose the chat you want on this site.
- Pick 2. Display Mode (Floating corner bubble or Full Page), 3. Button Position and 4. Widget Theme. The Live Preview shows the result.
- Under 5. Integration Method, choose Auto-Initialize. It's one snippet that starts the chat when the page loads.
- Under 6. Generated Code, click Copy.
2. Add it to Elementor
- In WordPress admin, go to Elementor › Custom Code and click Add New Custom Code.
- Name it AtomicX.
- Set Location to <body> - End.
- Paste your AtomicX snippet into the code editor.
- Click Publish. When asked for conditions, choose Include › Entire Site, then save.
Clear any caching plugin and CDN cache, then check in a private window.
3. Check it works
- Open your site in a private or incognito window, so you're not seeing a cached or logged-in version.
- Look for the chat button in the corner you picked.
- Ask it a question you know the answer to. Then check the conversation appears in Conversations in your AtomicX dashboard.
Good to know
- Without an Entire Site condition, the code may not load everywhere.
- Saved as a draft or scheduled? It isn't live yet.
- Don't use an HTML widget inside a page. It only loads on that one page.
Update or remove it
Go to Elementor › Custom Code, open AtomicX to edit it and click Update, or move it to Trash.
If something isn't right
- No chat button? Clear your site's cache, check you published or saved, and try a private window with ad blockers off.
- Two chat buttons? The snippet is installed twice, for example in your site and in Google Tag Manager. Keep one.
- Still stuck? Contact us and tell us your platform and site address.
Official Elementor documentation: Elementor: Custom Code