Help shoppers find the right product, answer order questions, and recover the sale.
Order-status questions fill the inbox every day. Each one takes a few minutes to look up, and they crowd out the customers who really need help.
With AtomicXCustomers verify with their order number and checkout email, then get status and tracking in the chat. Access is read-only and limited to that one order for 30 minutes. Works with Shopify and WooCommerce.
A shopper has one question about sizing, stock or shipping. If the answer takes a day by email, they buy somewhere else.
With AtomicXThe agent answers from your product pages and policies in seconds, and can show matching products right in the chat.
A damaged item or a refund needs a human, but the customer has already explained everything to the bot.
With AtomicXThe chat hands off to your team with the transcript and an AI summary. Refunds and order changes stay with your team: the AI can't make them.
This is the kind of chat your agent handles on its own, from the first question to the hand-off to your team.
Asks what the shopper needs and points them to the right product.
Shipping times, returns, sizing. Answered from your own policies.
Starts in your store's language and follows the language the shopper writes in.
Passes tricky cases to your team with the full conversation attached.
Answers from your catalogue and policy pages. Order lookups are read-only.
Answers during the evening peak, when your team has gone home.
